Role: Incident Handler
The Incident Handler provides an initial interface to the Incident Management process. This role is responsible to record the incident, perform an initial analysis and provide workaround, if available in the known error database.
Relationships
Performs:
Initiate Procedures For Specific Incidents
Record And Classify Incident
Responsible for:
Additionally Performs:
Modifies:
Incident Record
Specific Incident Escalation Communication
